Privacy Policy

1.0 Introduction 

Technical Resources Australia manage personal information in accordance with the Privacy Act 1988 and Australian Privacy Principles. Only information reasonably necessary for the proper performance of our activities is obtained and stored. 

1.1 APP Entity 

Follow the links to find out how the Technical Resources Australia Group manages personal information, as an APP Entity under Australian Privacy Principles. 

1.2 Information Flow 

 When we collect your personal information:  

•  we check it is reasonably necessary for our activities as a human resources consultancy. 
•  we check it is current, complete and accurate. We cross check with third parties where necessary. 
•  we record and hold your information in our internal Information Record System. Information may be
• disclosed to overseas recipients (see 6.2 Cross Border Disclosures for further information). 
•  subject to exceptions, we permit you to access your personal information in accordance with APP:12 of the APPs. 
•  we correct or attach amendments to your personal information in accordance with APP:13 of the APPs. 
•  we destroy or de-identify your personal information when it is no longer required, provided it is lawful for us to do so. We do not destroy or de-identify information contained in a Commonwealth Record. 

2.0 Information Stored 

Technical Resources Australia only obtain and store information reasonably necessary for the proper performance of our function as a human resources consultancy. It may differ, depending on whether you are a work seeker, client or referee. 

2.1 For Work Seekers, the type of information collected and held is to assess suitability for work offers and placements or to manage performance in work obtained through us. It includes; resume and copy of qualifications/licenses/passports/tickets etc. 

2.2 For Clients, we collect and store information necessary for the presentation and delivery of our services, including; Safety Management Plan, WHS Policies and procedures, credit information and history and accounts receivable contact details. 

2.3 For Referees, we collect and hold information about referees to determine the suitability of our candidates, including; contact details and references provided. 

3.0 Purpose 

3.1 For Work Seekers, information is typically used for; 

•  work placement operations 
•  recruitment functions 
•  statistical purposes and statutory compliance requirements. 

3.2. For Clients, information is typically used for; 

•  client and business relationship management 
•  recruitment functions 
•  *statistical purposes and statutory compliance requirements. 

3.3. For Referees, information is typically used for; 

•  confirming identity and authority to provide references 
•  work seeker suitability 
•  recruitment functions. 

4.0 How your personal information is collected 

Technical Resources Australia collects information from third parties and publicly available sources when necessary for checking information and in circumstances where you have consented or would reasonably expect us to collect information. When we collect personal information, we manage it in accordance with the APPs and our Privacy Policy. 

Sometimes technology used to support communications will provide personal information – see Electronic Transactions. 

4.1 For Work Seekers 

Personal information is collected directly when you complete a Technical Resources Australia application form. It’s also collected when you log into our online attendance portal and enter: 

Address and contact details 

Banking 

TFN declaration. 

4.2. For Clients 

Personal information may be collected when you provide it to us for business or business-related social purposes. 

4.3. For Referees 

Personal information may be collected when you provide it in the course of providing a work seeker reference or when we check information about information obtained about work seekers. 

4.4. Photos and images 

We do not request photographs, photo ID, or video image data where simply sighting photographs or proof of identity documents would be sufficient. 

4.5. Electronic transaction 

The Technical Resources Australia Group understands there are risks associated with the use of the internet and takes appropriate steps to protect your personal information, including interviewing and understanding our external party’s policies and procedures on disaster management, data security, back ups and server hosting environments. Internal procedures regarding all forms of electronic transactions are documented in our Information Records System Procedure. 

4.6. Dealing with unsolicited information 

Should we receive unsolicited information, we take the necessary steps to identify you. We then follow procedures as per Australian Privacy Principles and Collection Notification Statements in handling the information you’ve provided. 

5.0 How your personal information is held 

Personal information is held until it is no longer needed for the any purpose, at which time ti will be de-identified or destroyed, providing it is lawful for us to do so. 

5.1 Our Information Record System 

Our record system is comprised of information gathered with consent. It’s stored both electronically and as hard copies in a secure location in line with our Records Management and Protection Policy. Routine deletion of information is carried out in line with procedure to make sure no unnecessary information is retained. Staff are trained in accordance with recommendations set out in the Australian Privacy Principles. All policies are reviewed annually or when needed in line with standards. 

For further information, request our Records Management – Storage and Protection Policy, which links with our internal Information Record System Procedure. 

5.2 Data breach 

We understand that under the government’s ‘Notifiable Data Breach’ legislation, we are required to notify the Office of the Australian Information Commissioner if we suspect or know of any breach of our IT system within 30 days. 

6.0 Disclosures 

We may disclose your personal information for any purpose for which it is held or where we are under a legal duty to do so. Disclosure will usually be: 

 *internally and to our related entities 

 *to our clients 

 * to referees for screening purposes. 

6.1 Related Purpose Disclosures 

We outsource a number of services to contracted service providers (CSPs), who may see some of your personal information. CSPs include: software solution providers, IT contractors, legal and other professional advisors, insurance brokers, loss assessors and underwriters, superannuation fund managers and background checking and screening agents. We take reasonable steps to ensure our terms of service protect the privacy of your personal information. 

6.2 Cross-border disclosure 

We may disclose your personal information to overseas recipients, as many of our clients outsource accounts payable divisions. Although we do everything practicable to ensure safety of information, the difficulties of enforcement of privacy rights in some foreign jurisdictions mean we may need to seek your consent to disclosure. 

The likely countries, as well as types of information disclosed, are as below: 

America – Invoices – Accounts Payable 

KL – Invoices – Accounts Payable 

India – CVs – Typists 

7.0 Access and Correction 

Subject to exceptions set out in privacy law, you can gain access to your personal information, with prior notice in writing through our Payment Department. You will need to verify your identity. 

7.1  Correction policy 

If you find information about you is inaccurate, please contact us for correction. We take reasonable steps to ensure all information is accurate, up-to-date and not misleading. 

7.2 Complaints procedure 

All complaints are to be made in writing to matthew@techresources.com.au Please request and complete our Report of Injury or Incident Form. You can also make complaints to the Office of the Australian Information Commissioner or the RCSA, which administers a Code of Conduct for its members. Please note The Association Code and Dispute Resolution Rules do no constitute a recognised external dispute resolution scheme. 

When we receive your complaint, we will confirm its authenticity, before acknowledging receipt. We may ask for clarification of certain aspects of the complaint or for further details. We will consider the complaint and may make inquiries to establish what has happened and why. We require a reasonable amount of time (30 days) to respond. If your complain cannot be resolved by means proposed in our response, we will suggest you take your complaint to any recognised external dispute resolution scheme to which we belong, or to the Office of the Australian Information Commissioner.