IT Operations Officer
Duration - 6-month contract
Roster- 8:6 FIFO roster 
Start - ASAP

About the Role

You’ll provide Level 2 and 3 support for a wide range of systems and infrastructure, working closely with a managed service provider. This role combines hands-on technical work with operational oversight, ensuring technology systems remain secure, reliable, and aligned with business needs.

Key Responsibilities

• Monitor and maintain Cyber Security controls, ensuring the protection of systems and data.
• Provide escalation support for IT infrastructure and application issues.
• Deliver proactive monitoring and resolution of infrastructure and systems issues to meet stakeholder expectations.
• Support the implementation of systems and infrastructure projects, including troubleshooting and on-site coordination.
• Contribute to solution design, cost analysis, and alignment with architectural standards.
• Review and monitor technology budgets and invoices.
• Ensure safety procedures are followed at all times in accordance with statutory requirements.
• Foster a collaborative work environment and maintain high-quality reporting standards.

• Proven technical support expertise across Microsoft 365, cloud and on-premise environments, virtualisation, and a variety of network technologies (LAN, WAN, LTE, WiFi, microwave).
• Experience with desktop, server, storage, telephony, video conferencing, operational technology (PLC, SCADA), digital radio, CCTV, and entertainment systems.
• Strong understanding of Cyber Security principles and the ASD Essential 8 Maturity Model, including network, identity, OS, firewall, VPN, malware, and encryption security controls.
• Well-developed problem-solving and negotiation skills.
• Knowledge of safety and environmental management systems.
• Mining or resources sector experience (highly regarded).