About the Role
Provide analytical support across service desk operations, including data analysis, reporting, process improvement and system support. Engage with stakeholders and contribute to documentation and continuous improvement initiatives.
Essential Skills & Qualifications
- Business Analyst or similar experience
- Process mapping and requirements gathering
- IT operations or service desk background
- Delivering analysis that improved operations
- Exposure to ITIL service management
- Analyse service desk metrics and reports
- Review and improve workflows and models
- Liaise with stakeholders and clarify issues
- Monitor service tools and data integrity
- Support budgeting and resource planning
- Maintain documentation and training content
- Identify trends and recommend measures
ALL APPLICANTS MUST HAVE PERMANENT RESIDENCY OR CITIZENSHIP WITHIN AUSTRALIA.
Please apply through the below link or for more information on the position please contact Hazel Khoo on 0473 495 715 and send through a copy of your CV to hazel@techresources.com.au
